2010 Board of Directors, Better Business Bureau of Southern Nevada. Photo courtesy of the Las Vegas Review Journal

From the Chairman of the Board

Kevin S. Taylor, MBA

Serving as Chairman of the Board in 2010 presents an equal share of both challenges and opportunities. I am fortunate to have this opportunity in such a strong community with a responsive and sound organization. This year, a variety of committees are working hard to strengthen the BBB’s local presence. As an organization, we are urging consumers to Start with Trust® by checking with the local BBB before doing business with a merchant or while considering new vendors. We are also asking Accredited Businesses to display their Accreditation mark proudly so consumers can shop with confidence.

In 2009, the BBB of Southern Nevada expeditiously handled 21,540 complaints about local businesses. Many of these businesses were not accredited by the BBB. With recent state budget cuts resulting in the closure of the State Department of Consumer Affairs, the BBB anticipates a much higher number in 2010.

I would encourage local business owners to give preference to BBB Accredited Businesses because these establishments agree to conduct business in an ethical manner. Accredited Businesses are much faster and amenable to resolving any disputes that may arise. As a consumer, checking with the BBB should always be the first step in conducting any business.

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